Effective date: July 22, 2022
Last updated: September 21, 2023
Planly is a social media management software. We use all the required resources for a fast and efficient social media management experience. For more information about our services, visit the Home page.
This document informs you about the policies and the procedures regarding the collection, use, protection, storage, and disclosure of your information when using planly.com (the "site", the "Service", trhe site, when collectively our Services) and the choices you have associated with that data.
Information we collect and use
If you do not provide Personal Information when requested, you may not be able to benefit from the Service if that information is necessary to provide you with the service.
Types of Data Collected
Personal Information provided by you
When you register for the Service, we may ask you to provide us with the following Personal Information: your name, email address, full username, password, and time zone.
Making a Purchase
When you make payments through the Service, you will need to provide Personal Data such as your credit card number and billing address.
In order to allow you to post to your social media platforms, we may ask you to provide your username, account ID, social handle, time zones, and email address.
We may collect information through your communication channels with our customer support team and the content you may send us.
We may also collect your Personal Information when you provide it to us in the context of our customer, vendor, and partner relationships.
We use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Personal data collected via Social media
If you connect your social media account to your Planly account, we may collect certain information stored in your social media account:
Planly may allow you to connect a Facebook page or a group to your Planly account. Planly will collect your profile image, display name, username \groupname \ page ID, access tokens, and published posts. Published posts include the content of your posts and their performance data (such as likes, comments, impressions, fans, re-shares, video views, reactions, locations, as well as other information) permitted by you. This data will only be used by Planly in regard to providing the Service you expect and will not be shared with any third parties.
Planly may allow you to connect an Instagram Business Account to your Planly account. Planly will collect your profile image, display name, username \ profile ID, access tokens, and published posts. Published posts include the content of your posts and their performance data (such as likes, comments, reach, engagement, locations, as well as other information) permitted by you. This data will only be used by Planly in regard to providing the Service you expect and will not be shared with any third parties.
Planly may allow you to connect a LinkedIn personal profile or a LinkedIn business page to your Planly account. Planly will collect profile image, display name, username \ profile ID, access tokens, and published posts. Published posts include the content of your posts and their performance data (such as likes, comments, views, industries, audience data, as well as other information) permitted by you. This data will only be used by Planly in regard to providing the Service you expect and will not be shared with any third parties.
Planly may allow you to connect a Twitter profile to your Planly account. Planly will collect profile image, display name \ profile ID, access tokens, and published posts. Published posts include the content of your posts and their performance data (such as likes, replies, quotes, re-tweets, bookmarks, impressions, as well as other information) permitted by you. This data will only be used by Planly in regard to providing the Service you expect and will not be shared with any third parties.
Planly may allow you to connect a Pinterest business page to your Planly account. Planly will collect profile image, boards, display name, username \ profile ID, access tokens, and published posts. Published posts include the content of your post and their performance data (such as impressions, clicks, views, locations, devices, as well as other information) permitted by you. This data will only be used by Planly in regard to providing the Service you expect and will not be shared with any third parties.
Planly may allow you to connect a TikTok business account or personal profile to your Planly profile. Planly will collect profile image, display name, username\profile IDs, access tokens, and published posts. Published posts include the content of your post and their performance data (such as impressions, video views, followers, locations, devices, as well as other information) permitted by you. This data will only be used by Planly in regard to providing the Service you expect and will not be shared with any third parties.
Planly may allow you to connect a Mastodon server to your Planly profile. Planly will collect server domina, profile image, display name, username \ profile ID, access tokens, and published posts. Published posts include the content of your post permitted by you. This data will only be used by Planly in regard to providing the Service you expect and will not be shared with any third parties.
Planly may allow you to connect a YouTube channel to your Planly profile. To provide the Service, Planly uses YouTube API Service where Planly will access certain information from your Google and YouTube regarding your account. Planly will collect profile image, display name, username\profile IDs, access tokens, and published videos. Published videos include the content of your video and their performance data (such as video views, as well as other information) permitted by you. This data will only be used by Planly in regard to providing the Service you expect and will not be shared with any third parties.
If Planly accesses or uses Authorized Data, in addition to Planly's normal procedure of deleting your stored data, you have the right to revoke Planly's access to your Personal Information via Google's security settings. For more information about Google's Security Permissions, please visit here: https://security.google.com/settings/security/permissions
Personal data obtained from your interactions with the Service.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.
This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device's unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Cookies are small text files stored on your computer or mobile device to identify your unique browser. Cookies help to find if your computer or mobile device has visited the website and how our Service has been used before, remember your preferences, and improve the overall browsing experience.
A session cookie enables certain features of the Site and our service and is deleted from your computer when you disconnect from or leave the Site. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Site. Persistent cookies can be removed by following your web browser help file directions. Most Internet browsers automatically accept cookies. Planly may use both session cookies and persistent cookies to better understand how you interact with the Site and our Service, to monitor aggregate usage by our users and web traffic routing on the Site, and to improve the Site and our Service.
We may also automatically record certain information from your device by using various types of technology, including “clear gifs” or “web beacons.” This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use the Service, the pages or other content you view or otherwise interact with on the Service and the dates and times that you visit, access, or use the Service. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message, to the extent permitted under applicable law.
You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. You can refuse all cookies or choose to accept when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.
Information we collect from Third Parties
We may collect Personal Information about you from third parties and other sources than the Service such as our partners, customers and\or advertisers. We may receive your first and last name, social media handle, company name, and email address from our users to invite you to use our Service. We may also receive your contact information from third parties to find prospects or to perform other services such as marketing activities.
AI Content Assistant
We do not use your personal information on our servers nor share it with third parties for AI Content Assistant. We do not train our AI models using your information.
How we use the Personal Data we collect from you
- Track and improve the quality, functionality, and user experience of the Service,
- Publish your content, and comments, and analyze their results,
- Provide, track, and improve the functionality, and user experience of the Service (including the development of new features, and improving customer experience)
- Process payments, respond to your inquiries, and provide technical support
- Communicate with you to verify your account, customer service, technical support, maintenance, and payment processing by periodically emailing you service-related information
- Detect, prevent, and address technical issues
- Analyze and predict the effectiveness of ad campaigns
- Ensure the security of the Service
We may also combine the information we collect from you and from other sources for the purposes mentioned above. Any use of your personal information for a purpose other than those mentioned above will require your consent.
How we share information
We engage certain trusted third parties to perform functions and provide services to us, including hosting and maintenance, error monitoring, debugging, performance monitoring, billing, customer relationships, database storage and management, and direct marketing campaigns.
We may share your personal information with these third parties, but only to the extent necessary to perform these functions and provide such services. We do not share your information with third parties without your express consent. We only share the information we collect in the ways described below:
- Any information that you include in publicly accessible areas will be available to third parties or other users of those areas.
- We may share your information such as first and last name, company name, social media handle, email address with our partners for the delivery of the Service.
- We provide only a necessary part of your information with our partners for business activities such as the execution of customer support, tracking user interaction, integration, payment process, or other services. These third parties are authorized to obtain and process information to provide service to us.
- We do not share your information with third parties for marketing purposes. If changes to this point will be made, we will contact you for your consent.
- As part of the customer experience, we may share your name or company name on our website with your consent.
- In case of a sale, merger, acquisition to other unaffiliated parties, or insolvency of Planly, we will disclose or otherwise transfer your personal information to the successor or acquirer as a part of Planly assets. We will inform you about the changes once happen.
We also require these third parties to maintain the privacy and security of the personal information they process on our behalf.
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Segment.io is provided by Twilio Inc
Segment is used to orchestrate where user data is sent as well as analytic events.
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
Pinterest remarketing service is provided by Pinterest Inc.
You can opt-out from Pinterest's interest-based ads by enabling the "Do Not Track" functionality of your web browser or by following Pinterest instructions: http://help.pinterest.com/en/articles/personalization-and-data
We use Zendesk to offer customer support through their support widget.
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
Other Third Parties
We may also make certain non-personal data available to third parties for various purposes, including for business or marketing purposes or to assist third parties in understanding our users' interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and functionality available through the service.
How We Protect Your Personal Information
Planly cares deeply about safeguarding the confidentiality of your personal information. We use physical, technical, and administrative safeguards to protect the Personal data that we collect and retain, from you, automatically, or from third parties. We also require our partners with whom we share your information to provide the Service to take security measures to protect your Personal Information.
Please be aware that no security measures are perfect or impenetrable. We cannot guarantee that information about you will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our administrative, physical, and electronic safeguards, subject to requirements under applicable law to ensure or warrant information security.
We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored personal data to you via email or conspicuous posting on our site in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system, and any other disclosures that may be required under applicable law.
We also take measures to delete your personal data or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrollment with our products or services, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.
Transfer of Data
Your Personal Information may be transferred to — and maintained on — computer systems owned or controlled by us or our service providers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
Our Service is directed to children under 13, and we do not knowingly collect the personal information of children under 13 without personal consent. If we find that the personal data of persons under 13 has been collected on the Service without parental or guardian permission, we will take the required action to delete the information. If a parent or a guardian becomes aware that his or her child under 13 has an account on our Service, he or she should notify us and request us to delete the child’s personally identifiable information at the [email protected] email address.
Your Rights and Choices
In order to provide you with the Service and marketing materials, we need your personal information. For providing Service we collect the above mentioned Personal Information. You may update and correct by changing your profile settings. You can choose how to use your data and decline to share your personal information.
If you decide at any time that you no longer wish to receive marketing communications from us, please follow the unsubscribe instructions provided in any of the communications. You may also opt-out from receiving commercial emails from us by sending your request to us by email at [email protected]. Please note that we may retain your personal information for a time when we believe we have reasonable arguments such as the duration to cancel your subscription.
Please be aware that, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the service.
Where required by law, we obtain your consent for the processing of certain personal information collected by cookies or similar technologies, or used to send you direct marketing communications, or when we carry out other processing activities for which consent may be required. If we rely on consent for the processing of your personal information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.
To update your preferences, ask us to remove your information from our mailing lists, and delete your account, please contact us at [email protected].
Please note that if you choose to receive the Service from outside the US, laws governing the data collection and usage may differ from other regions of the world. We collect, use or transfer your personal information to other regions only under the legal basis to fulfill our obligations and provide Service. You can contact us at [email protected] to address your questions about the legal basis for collecting and processing your data.
1321 Upland Dr. PMB 1481,
Houston, Texas, 77043, US