Effective date: July 2022
Last updated: July 18 2022
Planly is a TikTok and an Instagram scheduler (social media scheduler) software. We use all the required resources for fast and efficient social media posting experience. For more information about our services, visit the Home page.
This document informs you about the policies and the procedures regarding the collection, use, protection, storage, and disclosure of your information when using planly.com (the "site", the "Service") as well as browser extensions by us. ( The site, when collectively our Services) and the choices you have associated with that data.
Information we collect
If you do not provide Personal Information when requested, you may not be able to benefit from the Service if that information is necessary to provide you with the service.
Information you provide to us
When you registerto the Service, you provide us with your name, email address, and password, social media authentication, user type such as individual or organization, and financial data such as credit card or billing information. You provide information that is linked to identifying user type and the Service usage needs. You provide information with us when you sign up for an account, purchase the Service, subscribe to newsletters, post on Content, send your email for getting Content, or customer support channels that you may send.
If you do want cookies to collect your data you can block them on your device.
In order to allow you to schedule your social media posts, we may ask you to provide your username, password, account ID, social handle, timezones, and email address.
We don't store your social media credentials in our database in any case. With the credentials you provide, our machines log into your account and save your sessions in our base to use when auto publishing your posts. We do collect and store the following public and private information in our database.
The information we collect from your social media are:
- Username, display name
- Page ID or profile ID
- Profile image
Information we collect automatically
When you visit our site, sign up for our Service, or use our Service, we collect your information about the activity. We automatically collect your demographic information like geolocation, the date and time you visited our website, areas of the website you visited, and also the duration of time of your visit.
When a user ("customer") performs signs up, or use our Service. we automatically collect the user usage information to gauge usage data, the amount of time spenton the Service, evaluate the user interaction, the, and improve our Service.
We may collect Personal Information about you from third parties and other sources than the Service such as our partners, customers and\or advertisers. We may receive your first and last name, social media handle, company name, and email address from our users to invite you to use our Service. We may also receive your contact information from third parties to find prospects or to perform other services such as marketing activities.
How we use the information we collect
We use the Personal Information we collect to further:
track and improve the quality, functionality, and user experience of the Service,
display and measure the Service and ads,
contact visitors for promotional offers, events, the Service, or for marketing purposes,
respond to user requests, inquiries, and comments,
enable users to use the Service,
update the site Content,
analyze and predict the effectiveness of ad campaigns,
provide technical support,
detect, prevent and address technical issues
notify users about news, updates, special offers on Planly and other related services such as browser extension.
ensure the security of our Service;
We may also combine the information we collect from you and from other sources for the purposes mentioned above. Any use of your personal information for a purpose other than mentioned above will require your consent.
How we share information
We do not share your information with third parties without your express consent. We only share the information we collect in the ways described below:
- Any information that you include in publicly accessible areas will be available to third parties or other users of those areas.
- We may share your information such as first and last name, company name, social media handle, email address with our partners for the delivery of the Service.
- We provide only a necessary part of your information with our partners for business activities such as the execution of customer support, tracking user interaction, integration, payment process, or other services. These third parties are authorized to obtain and process information to provide service to us.
- We do not share your information with third parties for marketing purposes if changes to this point will be made, we will contact you for your consent.
- As part of the customer experience, we may share your name or company name on our website with your consent.
- In case of a sale, merger, acquisition to other unaffiliated parties, or insolvency of Planly, we will disclose or otherwise transfer your personal information to the successor or acquirer as a part of Planly assets. We will inform you about the changes once happen.
Transfer of Data
Your Personal Information may be transferred to — and maintained on — computer systems owned or controlled by us or our service providers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
In order to provide you with the Service and marketing materials, we need your personal information. You can choose how to use your data and decline to share your personal information.
Your account information
For providing Service we collect your profile information including name, surname, social media handle, email address, and profile image when you create an account on our site. You may update and correct by changing your profile settings. If you want to decline our access to your personal data you can contact us at [email protected]. Please note that we may retain your personal information for a time when we believe we have reasonable arguments such as the duration to cancel your subscription.
You can unsubscribe from our marketing emails at any time by following the instructions mentioned in the email or sending your request to the [email protected] email address. Please note it may take up take some time to process your request and you may continue to receive marketing emails within that period.
How we protect your information
We use physical, technical, and managerial safeguards to protect the Personal Information that we collect and retain, from you, automatically, or from third parties. We also require our partners with whom we share your information to provide the Service to take security measures to protect your Personal Information.
However, we cannot guarantee the protection of your information from disclosure, destroyed by the breach of technical or physical safeguards. In the case of security breaches, we will notify you to take the required actions. You can contact us at [email protected] to send your security-related questions.
Our Service is directed to children under 13, and we do not intentionally collect the personal information of children under 13 without personal consent. If we find that personally identifiable information of persons under 13 has been collected on the Service without parental permission, we will take the required action to delete the information. If you find out that your child under 13 has an account on our site, you can notify us and request us to delete the child’s personally identifiable information at the [email protected] email address.
Please note that if you choose to receive the Service from outside the US, laws governing the data collection and usage may differ from other regions of the world. We collect, use or transfer your personal information to other regions only under the legal basis to fulfill our obligations and provide Service. You can contact us at [email protected] to address your questions about the legal basis for collecting and processing your data.