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A social channel is any kind of social media account that is supported by Planly. It includes Instagram Business Pages, Facebook Business Pages and groups, TikTok Business Pages and Personal Profiles, Twitter accounts, LinkedIn Business Pages and Profiles, Pinterest Business Account.
Since different platforms have different account types and terms for calling them (groups, pro account, business page, profiles), we wanted to remove confusion and united all of those marketing terms under social channel.

Well, a team is a group of social accounts you bundle to easily manage your social channels and team members. By adding users to teams, you can keep your teams organized.

Yes. You can add a single social channel to multiple teams in Planly. However, the posts you scheduled on one team’s calendar will not be visible on the other team’s calendar.

Yeap. From May 2023, Instagram Stories Scheduling is available at Planly. You can select the media and click the Stories from the Post type drop down menu. Done! Your Stories will be automatically published.

For each carousel post containing multiple media and a single story, it use one post scheduling limit. The number of media in your carousel posts does not impact your scheduling limits. But the amount of stories you schedule takes from your scheduling limits.

Well, a team is a group of social accounts you bundle to easily manage your social channels and team members. By adding users to teams, you can keep your teams organized.

By annually subscribing to our premium plans, you can save 20% per year compared to the monthly payment. Annual plans are billed as a one-time payment and will automatically renew unless you cancel.

The billing cycle is the time between your last billing date and the next.

Yeap, All the posts you scheduled during the free trial will be published once the time comes. Unless you remove your channels or completely delete your Planly account, all the scheduled posts during the free trial will be published. If you downgrade to the Free plan you can only schedule 10 posts per month and have only 2 social channels.

We do not want to see you go this way. You can always contact our team to share your feedback. Yet if you want to unsubscribe from premium Planly plans you will be downgraded to a free plan. Your subscription will cancel at the end of the billing period, not immediately.

If you can’t find the right subscription plan for your team we offer a custom enterprise plan. Contact us at planly.com/contact mentioning your social media scheduling needs.

AI credits are certain amount of monthly credits to use AI Content Assistant. Your AI credits are calculated as the total sum of prompts you click the Generate button and Post Count you choose in the Adjust your prompt section.
For example if you enter a prompt and select 4 Post counts in the adjust menu, 4 AI credits will be deducted from your account.
Since AI Content Assistant is a new feature, we may modify credit limits per plan later on. You will be notified of any change we make.