Please read this document to understand how cancellations and refunds are applied to our paid plan.

Subscriptions

We offer free subscriptions and paid subscriptions which include a 14-day free trial period. No credit card is required to create a free account. To use the free trial of paid accounts, you need to enter your card details. After the free trial ends, the paid subscription will be automatically renewed unless canceled, allowing you to continue using the paid features.

Renewal durations

Subscriptions are available in two renewal durations:

  • Monthly: Renewed every month.
  • Annual: Renewed every year.

Cancellations

Once you pay for the subscription, you can use the services for the entire term of renewal. If you wish to cancel your subscription, you can:

  1. Navigate to Settings > Billing > Billing Details and click on the Cancel button next to your subscription.
  2. Alternatively, write to us at [email protected] specifying your registered email address and the subscription plan you want to cancel.

When you cancel your subscription, you will retain access to the services until the renewal date. After the renewal date, the subscription will not auto-renew.

Refund Policy

This section explains how refunds are handled at Planly.

Refund Eligibility

We issue refunds under the following conditions:

  • Monthly Plans: Refunds are available within the first 7 days of purchase.
  • Annual Plans: Refunds are available within the first 20 days of purchase, provided the refund request is made during the first month of the subscription.
No Refunds Under These Circumstances

Refunds will not be issued in the following cases:

  • The subscription has been active for more than one month.
  • The user has utilized the tool  during the first month (including posting, scheduling, analytics, etc.).
  • The user changes their mind after purchase.
  • The user lacks sufficient expertise or social channels to connect (please refer to our Help Center before purchase).
  • The user stops using some of the social networks we support.
  • The user deletes their social channels.
  • The user has made customizations or modifications that result in issues (our API supports custom use).
  • Conflicts arise between Planly and third-party tools or social channels connected by the user.

Trial Cancellations

Users on a 14-day free trial can cancel their plan directly in Settings > Billing without contacting support.

Annual Plan Refunds

If a user contacts us within the first month of an annual plan, they are eligible for a refund. Refunds for annual plans will:

  • Be calculated based on the number of full months remaining in the service period.
  • Only apply to full months (e.g., if 4 months and 15 days remain, a refund will be issued for 4 months).

How Refunds Are Issued

  • Refunds will be processed using the same method of payment used during the purchase (e.g., Stripe).
  • Refunds will be issued in US Dollars.
  • Refund requests are confirmed within 5-10 business days, depending on your bank and payment processor.
  • After approval, the date of receiving the refund depends on your payment processor and the method of payment.

How to Request a Refund

To request a refund, you must first cancel your subscription:

  1. Go to Settings > Billing.
  2. In Billing Details, click Manage Plan and select Cancel.
  3. Contact us via live chat on our website or email us at [email protected] for further assistance.

Updates to this policy

This refund policy can be updated anytime with or without prior notice and is applicable immediately and retroactively for all subscriptions and subscribers. It is considered an integral part of our Terms and Conditions and is applied to all users.

Contact Us

If you have any questions or need more information, contact us for assistance.